In many hotels, message management is spread across various channels: email, phone, Booking, other external platforms…
This not only takes time, but also makes it difficult to maintain clear and consistent communication.
Roomdoo is launching BookAI to address this issue by centralizing all guest communications through a single channel: WhatsApp.
All your conversations in one place
Without leaving Roomdoo, BookAI offers a chat feature that integrates all hotel communications.
This allows you to view and manage:
- Customer inquiries.
- Reservation requests, cancellations, or changes.
- Messages before, during, and after your stay.
The result is more streamlined communication, without having to switch between tools or platforms, and with all communications channeled through a single environment, making it easier to monitor and track every interaction.
Message automation with custom templates
One of BookAI's most powerful features is its intelligent communication automation.
Using customizable templates, the hotel can send:
- Pre-check-in messages from .
- Informational messages.
- Payment requests.
- Reminders and communications before, during, or after your stay.
These templates are sent automatically at key points during the guest's stay, with the aim of streamlining tasks that can be automated.
An AI trained to speak like your hotel
BookAI isn't a chatbot; rather, it's an AI system specifically trained for the hospitality industry.
Here are some of the key points:
- Always maintain the tone and style of the listing.
- You can turn it on and off whenever you want. It's your place, and you're in charge.
- It has a knowledge base about your accommodation.
- If a query requires human intervention, escalate it to the team.
- It uses up-to-date information provided by Roomdoo.
- It works in different languages.
Built into Roomdoo, no additional tools required
BookAI is part of the Roomdoo ecosystem, which allows you to:
- View real-time prices and availability.
- Manage everything from a single interface.
- Avoid complex integrations or external tools.
This makes it easier to adopt and allows users to start using the tool without having to make any technical configurations.
Less message management, more control
By centralizing communication and automating many of the responses, BookAI helps:
- Reduce the time spent on repetitive tasks.
- Keep communication organized in a single channel.
- Free the team from the constant task of managing messages.
- Increase the rate of completed check-ins and payments.
- Automate responses to frequently asked questions.
All of this is done under human supervision, as the hotel can step in at any time without losing control.
Try BookAI
With BookAI, Roomdoo is taking another step toward simpler, more connected, and more efficient hotel operations.
A project launched with the support of IGAPE
An initiative co-financed by the Regional Government of Galicia and funds from the European Union’s Recovery, Transformation, and Resilience Facility – NextGenerationEU, under Component 16 of the National Artificial Intelligence Strategy.
The development of Roomdoo's BookAI was made possible thanks to support from the Galician Institute for Economic Promotion (IGAPE), under the IG408M-IA360 call for proposals for the development of artificial intelligence-based technology.
